If you encounter any problem using our software; please contact support@geocap.no, and we will be happy to help you.
If you suspect that there may be an error in our software it is very beneficial if you can find some way to reproduce the error, and ideally in as few steps as possible. Still it may be difficult for us to reproduce the error since it may be triggered by your specific data.
As an example you may find that everytime you try to import a specific SEG-Y file this fails, but SEG-Y import works for all other files.
In this case it is very helpful if you can share the SEG-Y file in question with us so that we can reproduce the error and analyze what is going on in our code.
DebugView
Alternatively there is another way for us to find details about what is going on in the code when the error occurs. Our products writes detailed info about what they are doing to the a windows debugger system. Usually no program listens to these messages and the info is lost. On the other hand the time spent writing these messages is almost zero. You can start listening to these messages by starting log. This log can be viewed and written to a text file using the Microsoft program DebugView.
Please start this program just before triggering the error. When the error has occured please save the log to a text file, and send us as an attachement to a mail describing the problem you are having.
Starting DebugView
You can start DebugView from Geocap :
- Start DebugView. Geocap for ArcGIS:
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- Geocap 3D Explorer toolbar: Help→Start Dbgview...
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Alternatively it is located in your Geocap for ArcGIS installation folder. Eg. C:\Program Files (x86)\Geocap 2.3.8 for ArcGIS\Dbgview.exe.
- You can also download it directly from Microsoft: https://docs.microsoft.com/en-us/sysinternals/downloads/debugview.
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- Clear the log
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- : DebugView: Edit→Clear Display
- Reproduce error
- Save log to file
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- : DebugView: File→Save As...
- Send the log to support@geocap.no